Terms of Services

Last Updated: July 28, 2025

Welcome to Luvonese AI! These Terms of Service (“Terms”) govern your use of the Luvonese AI platform, website, and services (collectively, the “Service”) operated by Luvonese (“we,” “us,” or “our”).

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

1. Description of Service

Luvonese AI is an artificial intelligence-powered platform that provides users with:

• AI Chat Services: Interactive conversations with advanced AI models for various purposes including assistance, creativity, and problem-solving
• Document Analysis: AI-powered analysis and processing of uploaded documents and files
• Image Generation: AI-driven image creation and visual content generation
• Personal Productivity Tools: Including notes management, to-do lists, visual boards, and organizational features
• Library Management: File storage, organization, and management capabilities
• Account Management: User profiles, preferences, and personalized experiences
• Audio Transcription: AI-powered audio file transcription and analysis
• Tax Calculation Tools: Automated tax calculations and financial analysis

2. User Accounts and Registration

2.1 Account Creation

• You must create an account to access most features of our Service
• You must provide accurate, current, and complete information during registration
• You are responsible for maintaining the confidentiality of your account credentials
• You must be at least 13 years old to create an account (or the minimum age required by law in your jurisdiction)

2.2 Account Security

• You are responsible for all activities that occur under your account
• You must notify us immediately of any unauthorized use of your account
• We reserve the right to suspend or terminate accounts that violate these Terms

2.3 Google OAuth Integration

• Our Service offers Google OAuth authentication for your convenience
• By using Google OAuth, you agree to Google’s Terms of Service and Privacy Policy
• We only access the minimum necessary information from your Google account

3. Acceptable Use Policy

3.1 Permitted Uses

You may use our Service for lawful purposes including:

• Personal productivity and organization
• Creative projects and content generation
• Educational and research purposes
• Business and professional activities
• Document analysis and processing
• Audio transcription and analysis

3.2 Prohibited Uses

You agree NOT to use the Service to:

• Violate any applicable laws or regulations
• Generate, upload, or share harmful, illegal, or inappropriate content
• Harass, abuse, or harm others
• Impersonate any person or entity
• Attempt to gain unauthorized access to our systems
• Use the Service for spam, phishing, or other malicious activities
• Circumvent usage limits or restrictions
• Reverse engineer or attempt to extract source code
• Generate content that infringes on intellectual property rights
• Upload malicious files or content that could harm our systems

4. AI Services and Content

4.1 AI-Generated Content

• AI-generated content is provided “as is” without warranties
• You are responsible for reviewing and verifying AI-generated content before use
• We do not guarantee the accuracy, completeness, or reliability of AI outputs
• AI responses may not reflect our views or opinions
• AI models may have inherent biases or limitations

4.2 Content Ownership

• You retain ownership of content you upload to our Service
• AI-generated content based on your inputs may be subject to shared ownership
• You grant us a license to use uploaded content to provide our services
• We respect intellectual property rights and comply with DMCA procedures

4.3 Usage Limits

• Different subscription tiers may have varying usage limits
• We reserve the right to implement fair usage policies
• Excessive usage may result in temporary limitations or account suspension
• File upload limits may apply based on your subscription plan

5. Subscription Plans and Payments

5.1 Subscription Tiers

• We offer various subscription plans with different features and limitations
• Plan details, pricing, and features are subject to change with notice
• Users may upgrade or downgrade plans according to available options
• Free tier users have limited access to certain features

5.2 Payment Terms

• Subscription fees are billed in advance on a recurring basis
• All fees are non-refundable except as required by law
• You authorize us to charge your payment method for applicable fees
• Failed payments may result in service suspension
• Transaction records are maintained for billing and support purposes

5.3 Plan Downgrades and Cancellations

• Expired premium plans will automatically downgrade to free tier
• You may cancel your subscription at any time
• Cancellation takes effect at the end of the current billing period
• Downgraded accounts may lose access to premium features

6. Privacy and Data Protection

6.1 Data Collection and Use

• We collect and use personal information as described in our Privacy Policy
• Your privacy is important to us, and we implement appropriate security measures
• We may use aggregated, anonymized data to improve our services
• Chat conversations and uploaded files are processed to provide AI services

6.2 Content Storage

• User-uploaded files and generated content are stored securely
• We implement regular backups and security measures
• You may delete your content at any time through your account settings
• Files are stored using secure cloud infrastructure

6.3 Data Retention

• We retain user data according to our Privacy Policy
• Account deletion will result in the removal of personal data subject to legal requirements
• Some anonymized data may be retained for service improvement
• Chat history and uploaded files may be retained based on your subscription plan

7. Intellectual Property

7.1 Our Rights

• The Luvonese AI platform, including its design, features, and underlying technology, is our intellectual property
• Our trademarks, logos, and brand elements are protected
• You may not use our intellectual property without permission

7.2 User Content

• You represent that you have rights to upload and use content on our platform
• You agree not to upload content that infringes on others’ intellectual property
• We will respond to valid DMCA takedown notices

7.3 Third-Party Content

• Our Service may include third-party AI models and services
• Third-party content is subject to respective owners’ terms and conditions

8. Service Availability and Modifications

8.1 Service Availability

• We strive to maintain high service availability but cannot guarantee 100% uptime
• Maintenance, updates, and technical issues may cause temporary interruptions
• We are not liable for losses due to service interruptions
• Some features may require internet connectivity to function properly

8.2 Service Modifications

• We may modify, update, or discontinue features with reasonable notice
• We reserve the right to change these Terms with advance notice
• Continued use of the Service after changes constitutes acceptance
• New features may be introduced with different terms or limitations

9. File Upload and Processing

9.1 File Types and Limitations

• We support various file types for upload and analysis
• File size limitations may apply based on your subscription plan
• Some file types may have processing limitations or restrictions
• Uploaded files are scanned for security and malware protection

9.2 File Processing

• Uploaded files may be processed using AI models for analysis
• Processing time may vary based on file size and complexity
• We reserve the right to refuse processing of certain file types
• Processed results are subject to AI accuracy limitations

10. Visitor Tracking and Analytics

10.1 Website Analytics

• We collect anonymous visitor data to improve our services
• Analytics help us understand user behavior and preferences
• No personally identifiable information is collected without consent
• You may opt-out of analytics tracking through browser settings

11. SEO and Content Optimization

11.1 Content Optimization Features

• Our platform may include SEO analysis and optimization tools
• SEO recommendations are provided for informational purposes only
• We do not guarantee search engine ranking improvements
• Users are responsible for implementing SEO recommendations appropriately

12. Memory and Learning Features

12.1 AI Memory Systems

• Our AI may retain context from previous conversations to improve user experience
• Memory features help provide more personalized and relevant responses
• You may request deletion of stored conversation memory
• Memory data is subject to automatic decay and cleanup processes

12.2 Learning and Feedback

• Our systems may learn from user interactions to improve service quality
• Feedback and ratings help to AI models
• All learning processes respect user privacy and data protection

13. Disclaimers and Limitations of Liability

13.1 Service Disclaimers

• The Service is provided “as is” without warranties of any kind
• We disclaim all warranties, express or implied, including merchantability and fitness for purpose
• We do not warrant that the Service will be error-free or uninterrupted

13.2 Limitation of Liability

• Our liability is limited to the maximum extent permitted by law
• We are not liable for indirect, incidental, or consequential damages
• Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim

13.3 AI-Specific Disclaimers

• AI responses may be inaccurate, biased, or inappropriate
• Users must exercise judgment when using AI-generated content
• We are not responsible for decisions made based on AI outputs
• AI models may have training data limitations or biases

14. Indemnification

You agree to indemnify and hold harmless Luvonese AI, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of another party
• Content you upload or generate using our Service
• Any illegal or unauthorized use of your account

15. Termination

15.1 Termination by You

• You may terminate your account at any time through hello@luvonese.com assistance
• Termination does not entitle you to refunds for unused subscription periods

15.2 Termination by Us

We may suspend or terminate your account if you:

• Violate these Terms or our policies
• Engage in fraudulent or illegal activities
• Fail to pay applicable fees
• Pose a security risk to our Service or other users
• Abuse our AI services or attempt to circumvent limitations

15.3 Effect of Termination

• Upon termination, your right to use the Service ceases immediately
• We may delete your account data subject to our data retention policies
• Surviving provisions include intellectual property, disclaimers, and limitation of liability

16. Security Measures

16.1 Platform Security

• We implement industry-standard security measures to protect user data
• Regular security audits and updates are performed
• User accounts are protected with secure authentication methods
• We monitor for suspicious activities and potential security threats

16.2 User Responsibilities

• Users must maintain secure passwords and account credentials
• Report any suspected security breaches immediately
• Do not share account access with unauthorized individuals

17. Third-Party Integrations

17.1 External Services

• Our platform may integrate with third-party services and APIs
• Third-party services are subject to their own terms and conditions
• We are not responsible for third-party service availability or performance
• Integration features may be modified or discontinued based on third-party changes

18. Governing Law and Dispute Resolution

18.1 Governing Law

These Terms are governed by and construed in accordance with the laws of [Jurisdiction], without regard to conflict of law principles.

18.2 Dispute Resolution

• We encourage resolving disputes through direct communication
• Any legal disputes shall be resolved in the courts of [Jurisdiction]
• You agree to submit to the jurisdiction of such courts

19. International Users

19.1 Global Access

• Our Service may be accessed from various countries worldwide
• Users are responsible for compliance with local laws and regulations
• Some features may not be available in certain jurisdictions
• Data processing may occur in different countries subject to applicable privacy laws

20. Accessibility

20.1 Accessibility Commitment

• We strive to make our Service accessible to users with disabilities
• We continuously work to improve accessibility features
• Users may contact us for accessibility assistance or feedback

21. Miscellaneous

21.1 Entire Agreement

These Terms constitute the entire agreement between you and Luvonese AI regarding the Service.

21.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

21.3 Assignment

We may assign these Terms or our rights hereunder without your consent. You may not assign these Terms without our written consent.

21.4 No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of such provision or any other provision.

21.5 Language

These Terms are provided in English. In case of translation into other languages, the English version shall prevail in case of conflicts.

22. Contact Information

If you have any questions about these Terms of Service, please contact us at:

• Email: hello@luvonese.com
• Website: https://www.luvonese.com
• Address: Indonesia, Jakarta

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By using Luvonese AI, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

These Terms of Service are effective as of the last updated date and will remain in effect until modified or terminated in accordance with the terms herein.